Help Center

Self-Service Support Articles

Welcome to Xtrata! Here's how to get started:

  • • Register an account with your organization email
  • • Select your team during registration
  • • Familiarize yourself with the dashboard layout
  • • Check your role permissions (Admin, Team Admin, or Customer)

For Team Admins and Admins:

  • • Create new services via the 'New Service' button
  • • Configure service details including name, description, and purpose
  • • Set data storage location and activation status
  • • Mark services as AI/LLM or Sub-processor
  • • Manage DPA and Service Terms documentation

Understanding roles and permissions:

  • • Team Admin: Team-level service and user management
  • • Customer: Basic dashboard and service viewing
  • • Team Admins can manage team members via Users page
Access Control

Organize your services effectively:

  • • Access Team Settings to manage categories
  • • Create new categories for service organization
  • • Assign multiple categories to services
  • • Categories are team-specific
  • • View categorized services in dashboard and public view
Organization

Share your services information:

  • • Access public sharing options from dashboard
  • • Use 'Public Share' for direct link access
  • • Download PDF reports with current date
  • • Get embed code for website integration
  • • Customize embedded view appearance
Public Access

Maintain secure service management:

  • • Regularly review active services and permissions
  • • Keep DPA and Terms documentation up to date
  • • Monitor service activation status
  • • Verify data storage locations compliance
  • • Use team-based access controls effectively
Security

1. Password Reset Email

  • Trigger: When user requests password reset via /reset_password_request
  • Template: Uses Postmark template "password-reset"
  • Variables:
  •   - reset_url: Password reset link
  •   - name_Value: Username
  •   - user_email: Recipient email
  •   - product_name_Value: 'Xtrata'
  • Function: send_password_reset_email() in auth.py

2. Welcome/Account Creation Email

  • • When new users are created by admins
  • • Account activation or onboarding

3. Team Assignment Notifications

  • • When users are assigned to teams
  • • When team roles change

4. Service Status Notifications

  • • When services are activated/deactivated
  • • When service configurations change

5. Admin Notifications

  • • When new users register
  • • When critical system events occur

6. Security Notifications

  • • Successful password changes
  • • Login from new devices
  • • Account lockouts